Job Title: Customer Support Representative
Company: SoftTech Solutions Ltd.
SoftTech Solutions Ltd. is a growing and innovative software development company, providing high-quality and leading-edge solutions for businesses of all sizes. We are currently seeking a passionate and customer-centric individual to join our team as a Customer Support Representative.
As a Customer Support Representative, you will play a crucial role in maintaining our high standards of customer satisfaction and support. You will be responsible for delivering exceptional customer service by responding to customer inquiries and resolving any technical or product-related issues they may have. You will also be responsible for maintaining accurate records of all interactions and providing timely updates to our customers.
– Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
– Identify and troubleshoot technical issues with our software products
– Document and track customer interactions using our CRM system
– Collaborate with the development team to escalate and resolve complex issues
– Conduct product demonstrations to potential and existing customers
– Provide proactive communication and updates to customers regarding issue resolutions and product updates
– Continuously seek opportunities to improve the customer support process and suggest innovative solutions to enhance customer satisfaction
– Assist in testing and providing feedback for new product features and enhancements
– Keep up-to-date with the latest product advancements and participate in training sessions to deepen product knowledge
– Bachelor’s degree in Computer Science, Information Systems, or a related field
– 1-2 years of experience in a customer support or technical support role
– Excellent communication and interpersonal skills
– Strong problem-solving and analytical skills
– Ability to handle multiple tasks and prioritize effectively
– Knowledge of CRM software and ticketing systems is a plus
– Experience with software or technology companies is an advantage
– Passion for delivering exceptional customer service
– Competitive salary and benefits package
– Flexible work hours and opportunity to work remotely
– Comprehensive training and development programs
– Supportive and collaborative work environment
– Opportunities for growth and advancement within the company
If you are a self-driven individual with a passion for problem-solving and delivering exceptional customer service, we would love to have you on our team! Apply now and be a part of our dynamic and innovative organization at SoftTech Solutions Ltd.